雅思考试每年1月、5月、9月都会进行雅思口语换题，备考雅思的小伙伴们肯定想知道本次2023年5月雅思口语题库更新了哪些新题？新东方在线雅思为大家整理了本次5月换题的口语新题库汇总，大家看完本篇新题，来看看汇总吧。
雅思口语换题新题已经更新中，接下来为大家整理了1月-4月题库其中保留的一些旧题。
Describe a time when you made a complaint and you were satisfied with the result.
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Part 3
1.Which one is more effective to make a complaint, writing a letter or talking face to face?
It totally depends on the situation, what you are complaining about and what the specific grievance is. In many cases if you speak face to face you are likely to get a more positive response as the person cannot ignore you as easily as they can if they receive an email of complaint or a phone call. But, there are situations when the customer service systems online are also very effective, they are monitored too, and the people responding to the queries make a lot of effort to please the customers and solve any issues they may have. So, it depends.
2.Who are more likely to make complaints, old people or young people?
Again, it depends. It’s more of a personality thing than an age thing, I’m sure. Young people buy a lot more stuff online, so I guess they are more likely to complain for the simple fact that they are more likely to occasionally receive faulty goods or poor service. But, on the other hand, I’m not so sure... older people tend to buy things in shops, and therefore are more likely to complain face to face, directly with the staff or the vendors… I don’t think this is related to age at all. Some people are just more likely to want to fight against a perceived injustice, and other people are more likely to just let it go.
3.On what occasions are people more likely to make complaints?
People are more likely to make complaints when they are in a restaurant or public situation where they feel the service has been bad and contributes to them perhaps losing face, too. For example, if you invite a bunch of people for a meal, and then the dishes don’t come out correctly, or take too long to arrive, or there is some problem, then the host might feel this is a bit of a loss of face in front of all the guests, and feel responsible for solving the issue so everyone is satisfied. This is the kind of situation that often leads to the host making a very firm and assertive complaint, partially on behalf of the guests to demonstrate that he really cares about how he is treating them, and unhappy that the restaurant messed something up!
4.How should companies react to complaints?
Companies all need to have a very smooth and efficient customer service complaints service. This is very important today. If a company wants to be competitive it really must show to the customers that they are special, and not just disposable. In the online medium, complaints can all be traced and customers will leave reviews for different companies and products they use, so it’s really important that companies make sure customers feel treated with respect and that their complaints are dealt with quickly and fairly. It’s increasingly important these days or your company will end up with a poor reputation and in turn, lose customers.
以上就是新东方在线雅思教研中心给大家整理的2023年5月雅思口语题part3:描述你对投诉结果满意的经历答案，希望为参加雅思口语考试的考生们提供参考价值。
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